Okay, so this is a weird question, but I just received a bag of Fromm's dry puppy food and it is a rock-hard chunk. I've never used Fromm's before, so did spending a week in freezing cold delivery trucks turn this stuff into a brick? I've had numerous brands of dog food delivered in the winter before, but I've never had it arrive like this. I'm guessing I should return it… or buy an ice pick and use it as a jumbo chew?
I may have found the problem. When I looked closely, I saw pinpricks in the back of the bag, and it looks like the bottom of the box has gotten wet, then dried, in transit. So maybe moisture intruded the bag? I've never seen vacuum sealed dog food do like this, so something's off. Fromm's said not to use it, so I'm going to swap it out. The Nature's Miracle leaked all over stuff in another box, so the shipping gods are not with me this week.
Thanks for the feedback!
This is my first experience with the Fromm brand, but the bags are sealed. The valve is on the side.
Fromm’s email said extreme changes in temperature and atmospheric pressure could have caused air to build up in the bag, then it was completely expelled through the one-way valve during palletization and transport. Solid Gold has hermetically-sealed bags, so I’m used to the sealing, but this looks way different. The valve could have been damaged, so Fromm’s said to send it back.
I wish I could just buy the food locally, but it’s special order and would take three weeks to get it in!!!