• I recognize those dates in your post, they look like the turn around I had for Sophie. It does seem that there was a batch of swabs that "got lost in the mail" because several people expressed frustration about not recieving them. I am hoping that the new kit for L'Ox is sent quickly so I get that turned around before ordering the next two re-tests.

    As for not recieving the link, I know I lost my first email when I did L'Ox by the linkage test and was able to request it be resent to me. Here is the process posted on the OFA site for requesting a duplicate of your code.

    If you have lost your confirmation code, you may email us (ofa@offa.org) requesting the confirmation code.

    At a minimum, please provide us with:

    •your name and address,
    •the email address on the order,
    •the date you placed your order,
    •your dog's name,
    •breed,
    •birthdate, and
    •registration number.


  • @lvoss:

    I recognize those dates in your post, they look like the turn around I had for Sophie. It does seem that there was a batch of swabs that "got lost in the mail" because several people expressed frustration about not recieving them. I am hoping that the new kit for L'Ox is sent quickly so I get that turned around before ordering the next two re-tests.

    lvoss, it may have been your post that stuck in my mind. 🙂 But there were others that were as encouraging.

    BTW, OFA has been super with customer service and responsiveness. They have been very kind and helpful every time I have contacted them … particularly under the current circumstance when they must be absolutely swamped!


  • @JoT:

    Anyway, by 26 September the two kits that I had ordered on 13 September had still not arrived. I checked the order status and it said "Collection kit sent" undated.
    On 4 October there was no change on the order status and no kits had arrived. So I called OFA and left a voice message, followed-up by an email.
    I got an email response on 7 October saying that the two kits had been mailed out and to let me know if I hadn't received them by the following Monday (10 October). Well, the following Monday was a holiday and there was no mail. But, that didn't matter because they did not arrive in Tuesday's mail. So, I sent another email note on Tuesday 11 October and asked for kits to be resent.

    The kit that I ordered has also not arrived. I called once and they said that if it did not arrive in two weeks to call them back and they will resend a kit. I wonder if anyone else is ordering and not receiving kits.

    I am sure they are really busy right now. Tomorrow I will phone them again and ask for another kit to be sent.


  • Fran, who have you been communicating with at OFA?

    I have been talking to Deb Nichols about the testing kits. If you need her contact details, let me know.


  • And I will see if I get the kit for C-Me that didn't have enough "DNA" for the retest. I also ordered a new kit for Trip that had not been tested yet


  • I am wondering about the retest kit also. It doesn't say it has shipped just "new kit" instead of the result. Hoping it arrives quickly, it was hard enough to wait until November 1st to order the test.


  • I emailed Carol Skinner back, as suggested, asking about the status of Blaze's retest. Carol sent back a copy of the retest…it's the same as before: Carrier.

    In the first email that Carol Skinner sent me saying that they had received my order, she included a link that was supposed to go to the Order Status; however, it just went to the main OFA website. Even now, when I search on Blaze's registered name, all that's showing up is the results of the original test done in May. Even though I now know the results, I'm going to keep checking back to make sure the re-test results show up.


  • @lvoss:

    I am wondering about the retest kit also. It doesn't say it has shipped just "new kit" instead of the result. Hoping it arrives quickly, it was hard enough to wait until November 1st to order the test.

    LOL Lisa, me too…. we can compare notes!


  • @LindaH:

    I emailed Carol Skinner back, as suggested, asking about the status of Blaze's retest. Carol sent back a copy of the retest…it's the same as before: Carrier.

    In the first email that Carol Skinner sent me saying that they had received my order, she included a link that was supposed to go to the Order Status; however, it just went to the main OFA website. Even now, when I search on Blaze's registered name, all that's showing up is the results of the original test done in May. Even though I now know the results, I'm going to keep checking back to make sure the re-test results show up.

    Keep in mind that I think that OFA site is only updated twice a month??? Not sure about that, but I know that it is not daily for sure.


  • I should order two kits and get my guys tested. They were both cleared by parentage, but just to be sure I will order my kits and get Tucker done especially before we decide to breed with him. I can just go to the OFA page and order them online there?


  • @krunzer:

    I should order two kits and get my guys tested. They were both cleared by parentage, but just to be sure I will order my kits and get Tucker done especially before we decide to breed with him. I can just go to the OFA page and order them online there?

    There is NO clear by parents especially if the linkage test was used. So, yes you should retest especially if you are thinking about breeding. ALL BREEDING stock needs to be retested with the Direct DNA Test.

    And yes you go to OFA page, then to DNA Tests, then to Fanconi and you would order the Fanconi test @ 65.00


  • Thank you for the info, I will get them tested asap.


  • @JoT:

    Fran, who have you been communicating with at OFA?

    I have been talking to Deb Nichols about the testing kits. If you need her contact details, let me know.

    Thanks so much Jo! I'll give them a call today or tomorrow. Kind of a crazy busy day today.


  • I emailed OFA today because for C-Me (like Lisa's L'OX) the site just says New Kit, not that it was sent or the date. I got a response back almost immediately with the date the kit was sent.


  • When was the kit sent? I think L'Ox would have had his sent around the same time so I just want to know when I should expect to see it.


  • @lvoss:

    When was the kit sent? I think L'Ox would have had his sent around the same time so I just want to know when I should expect to see it.

    Email said they sent it on the 8th, was not received yet in today's mail. And yes, I would think yours and mine should have gone out at the same time


  • Received today both C-Me's retest kit and Trip's new test kit


  • Hmm I ordered my retest the day I got the email (Oct 30) and the same day got a confirmation email back saying I can check the status on the OFA site. 18 days later it still says, "Retest scheduled," but just now I'm seeing people on this thread saying they got their results weeks ago? Something's not right. I'm going to email/call them.


  • C-Me's re-test came back today(C-Me's was the one that they had to send a new kit as there was not enough DNA from the first test), as did Franie's brother, Trip. Results were as expected, but good to have confirmation. C-Me was pClear on the linkage test. Trip had not been tested till now, but was from a pClear to pClear.

    KLASSIC-TANZA COLOR ME TRI
    C-ME
    F BJ
    HP36487806 Fanconi Retest Received: 11/03/2011
    Processed: 12/07/2011
    Test: FANCONI SYNDROME
    Results: CLEAR/NORMAL

    AB DAY TRIP TO TANZA-JAMAA
    TRIP
    M BJ
    HP36381203 Fanconi DNA Received: 12/05/2011
    Processed: 12/07/2011
    Test: FANCONI SYNDROME
    Results: CLEAR/NORMAL


  • Super news! Even if you had a pretty good idea from the tests before, it must be relieving to have concrete results.

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