I wasn't happy with my Ind result from two clear parents because I told them before I sent the swab back that I wasn't happy with it and would have liked another swab. It was tested anyway and I almost expected a wrong result.
It wasn't necessarily an error at the lab but human error before they ever received it (on my part) I think they should have sent another swab, I would have been happy to pay for it. I was told if I wanted a repeat test I would have to start from scratch and pay all over again.