Fran, I'm sorry to hear all you had to go through to get this taken care of. I do want to point out that ego probably has a lot less to do with it than you think. Mostly what you are seeing here is individual employees doing the cya (cover your a&&) dance. Our society has become so sue happy that employees are instructed NEVER to admit fault. Admitting fault is NOT their job, and it is a fire-able offense. Even saying "I'm sorry" can be construed as admitting fault, it is not in the script for these employees. They are to collect the information and let the corporate lawyers handle the rest. That is why you were getting the feeling you did. As far as the vet-consultant you reached, his job is probably only to offer palliative care advice and to instruct you to go to you own vet or an emergency vet if the situation warrants. He is probably not the one who is supposed to making the determination about which foods are recalled and which are not. Once the call went to him, all he should have been dealing with is your dog's current health status. He definitely did not know what he was talking about and needs either serious retraining or to be taken off the job.
I hope Kipawa feels better, and does well on his new food! You certainly have gone the extra mile in the name of better dog care!