If the users come across AOL error code 11 account cancelled pop up on their desktop screen when trying to open AIM, then they can execute different steps to fix the error. These include uninstalling AIM software and then reinstalling it. Fixing the corrupt Windows registries, cleaning the junk files and folders from the system, and many more. The best way to eradicate this snag from the roots is by getting in touch with the connoisseurs at AOL Customer Care. The professionals provide you with a step by step solution and ensure that the error gets adequately resolved.