I cannot imagine committing to buy a puppy without seeing the animal and if possible the sire and dam. OTOH, a rescue (or adoption of an older dog) is a different thing. My last two Basenjis came to me sight unseen, and turned out to be wonderful dogs, but the breeders I got them from wanted to place their dogs in an experienced Basenji home, and I only paid the cost of getting the dogs to me. One came by air, one was personally transported to me by his breeder. If she hadn't been happy with what she found I expect she would have taken him back with her when she left. I also had to commit to return him if ever I couldn't keep him. Good breeders care about where their dogs end up.
What do you think about the Ellen Degeneres drama?
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I think the communication breakdown was between Ellen and Portia. Portia (Ellen's partner) was the one who signed the papers so she probably was the one who was told the rules about the adoption. I think Portia probably failed to communicate with Ellen what the rules were if they no longer want the dog.
Either way, I think the whole situation was handled poorly and I blame it all on Human Error. It happens.